| |
|
|
|
Below are some Customer Service books and guides:
| Related Pages + Web Sites |
Other websites that may be of interest:
Other pages of interest on this website:
Here are some books from Amazon.com:
Disclosure: Products details and descriptions provided by Amazon.com. Our company may receive a payment if you purchase products from them after following a link from this website.
By Tony Hsieh
Business Plus
Hardcover (253 pages)
 | List Price: $23.99*
Lowest New Price: $8.95*
Lowest Used Price: $2.13*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too. Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year. In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author) |
|
By Clayton M. Christensen
HarperBusiness
Released: 2011-10-04
Paperback (336 pages)
 | List Price: $17.99*
Lowest New Price: $10.21*
Lowest Used Price: $10.21*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
In this revolutionary bestseller, innovation expert Clayton M. Christensen says outstanding companies can do everything right and still lose their market leadership—or worse, disappear altogether. And not only does he prove what he says, but he tells others how to avoid a similar fate. Focusing on “disruptive technology,” Christensen shows why most companies miss out on new waves of innovation. Whether in electronics or retailing, a successful company with established products will get pushed aside unless managers know when to abandon traditional business practices. Using the lessons of successes and failures from leading companies, The Innovator’s Dilemma presents a set of rules for capitalizing on the phenomenon of disruptive innovation. Find out: - When it is right not to listen to customers.
- When to invest in developing lower-performance products that promise lower margins.
- When to pursue small markets at the expense of seemingly larger and more lucrative ones.
Sharp, cogent, and provocative, The Innovator’s Dilemma is one of the most talked-about books of our time—and one no savvy manager or entrepreneur should be without. |
|
By Stephen C. Lundin & John Christensen
Hyperion
Released: 2000-03-08
Hardcover (112 pages)
 | List Price: $19.99*
Lowest New Price: $3.00*
Lowest Used Price: $0.01*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers.
In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace.
Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom. |
|
By John Janchkt
Released: 2012-02-02
Kindle Edition
 | | Product Description:
Are you looking for way to expand your business? Do you want to leverage all the free information in social media,and your goal is laser on people who are already talking about or interested in you?
This action-packed social media books will give you the how to,why and what to measure and ultimately what to offer your prospective clients in competitive market. |
|
By Ken Blanchard
William Morrow
Released: 1993-05-19
Hardcover (137 pages)
 | List Price: $22.99*
Lowest New Price: $4.98*
Lowest Used Price: $0.01*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. |
|
By David J Lieberman Ph.D.
Released: 2011-01-10
Kindle Edition
 | List Price: $2.99*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
We all say things we shouldn’t. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible.
But what about when you really mess up?
When one person has clearly violated the respect, trust, and rights of another—be it personal or professional—this book walks readers through the step-by-step process to gain forgiveness.
Delivered in the no-fluff, no psychobabble way that has made New York Times Bestselling author Dr. David J. Lieberman so famous, Get Anyone to Forgive You for Anything is the book that it is changing lives and relationships.
*****
This eBook is complete with linked Table of Contents making navigation quicker and easier
|
|
By Gary Vaynerchuk
HarperBusiness
Released: 2011-03-08
Hardcover (256 pages)
 | List Price: $24.99*
Lowest New Price: $9.98*
Lowest Used Price: $7.98*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . . If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . . The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline. The Internet, where The Thank You Economy was born, has given consumers back their voice, and the tremendous power of their opinions via social media means that companies and brands have to compete on a whole different level than they used to. Gone are the days when a blizzard of marketing dollars could be used to overwhelm the airwaves, shut out the competition, and grab customer awareness. Now customers' demands for authenticity, originality, creativity, honesty, and good intent have made it necessary for companies and brands to revert to a level of customer service rarely seen since our great-grandparents' day, when business owners often knew their customers personally, and gave them individual attention. Here renowned entrepreneur Gary Vaynerchuk reveals how companies big and small can scale that kind of personal, one-on-one attention to their entire customer base, no matter how large, using the same social media platforms that carry consumer word of mouth. The Thank You Economy offers compelling, data-driven evidence that we have entered into an entirely new business era, one in which the companies that see the biggest returns won't be the ones that can throw the most money at an advertising campaign, but will be those that can prove they care about their customers more than anyone else. The businesses and brands that harness the word-of-mouth power from social media, those that can shift their culture to be more customer-aware and fan-friendly, will pull away from the pack and profit in today's markets. Filled with Vaynerchuk's irrepressible candor and wit, as well as real-world examples of companies that are profiting by putting Thank You Economy principles into practice, The Thank You Economy reveals how businesses can harness all the changes and challenges inherent in social media and turn them into tremendous opportunities for profit and growth. |
|
By Fred Reichheld
Harvard Business Review Press
Released: 2011-09-20
Hardcover (304 pages)
 | List Price: $27.95*
Lowest New Price: $17.88*
Lowest Used Price: $17.00*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.
You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.
In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:
Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success
Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business
Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success. |
|
By Patrick Lencioni
Jossey-Bass
Hardcover (240 pages)
 | List Price: $24.95*
Lowest New Price: $14.22*
Lowest Used Price: $11.33*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni - Offers a key resource for gaining competitive advantage in tough times
- Shows why the quality of vulnerability is so important in business
- Includes ideas for inspiring customer and client loyalty
- Written by the highly successful consultant and business writer Patrick Lencioni
This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge. |
|
By Michael R. Solomon
Prentice Hall
Hardcover (688 pages)
 | List Price: $205.33*
Lowest New Price: $101.49*
Lowest Used Price: $73.07*
Usually ships in 24 hours*
*(As of 20:50 Pacific 6 Feb 2012 More Info)
Click Here | Product Description:
Solomon goes beyond the discussion of why people buy things and explores how products, services, and consumption activities contribute to shape people’s social experiences.
Consumers Rule; Perception; Learning and Memory; Motivation and Values; The Self; Personality and Lifestyles; Attitudes and Persuasive Communications; Individual Decision Making; Buying and Disposing; Groups; Organizational and Household Decision Making; Income and Social Class; Ethnic, Racial, and Religious Subcultures; Age Subcultures; Cultural Influences on Consumer Behavior; Global Consumer Culture
For marketing professionals who want to understand the latest trends in consumer behavior.
|
|
| |